Privacy Policy

Effective Date: July 23, 2026

Personal Information

ARBANA is a trademark owned and operated by Arbana Private Limited ("Company"), a company incorporated under the provisions of the Companies Act, 2013, having its registered office at:

Unit No. 426, 4th Floor, Suncity Success Tower
Sector-65, Golf Course Extension Road
Gurugram, Haryana – 122005

The domain name www.arbana.co.in is owned and operated by the Company.

The domain name www.arbana.co.in is owned and operated by the Company. It is strongly recommended that you read and understand this Privacy Policy and the Terms & Conditions carefully before using our Website or Mobile Application. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and our Terms & Conditions. If you do not agree with any part of this Policy, you should not access or use our Website or services. The Company reserves the right to modify or update this Privacy Policy at any time without prior notice. Users are advised to review this page periodically for any changes.

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Service Overview

The products and services offered through the Arbana Website and/or Mobile Application are available only in selected serviceable locations across India. Product availability, delivery timelines, and serviceability are subject to operational capacity, business hours, stock availability, weather conditions, government regulations, and other applicable laws.

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Access to the Website

Arbana grants you a limited, revocable, non-exclusive, and non-transferable right to access and use the Website strictly in accordance with these Terms.

You agree that you shall not:

• Rent, lease, sublicense, assign, or commercially exploit the Website or its services.
• Copy, reproduce, distribute, modify, publish, transmit, mirror, frame, deep-link, or otherwise use any content without prior written permission from Arbana.
• Use robots, spiders, crawlers, bots, automated scripts, or similar technologies to access, scrape, or interact with the Website.
• Interfere with the security or proper functioning of the Website.

You may download or print a single copy of Website content solely for your personal, non-commercial use.

While Arbana strives to provide uninterrupted access to the Website, we do not guarantee continuous availability or error-free operation due to the nature of internet services and technical limitations.

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Use of Our Website

These Terms govern your use of the Arbana Website and Mobile Application.

By using our platform, you agree that:

• You will use the Website only for lawful purposes.
• You will place only genuine and legitimate orders.
• You will not submit speculative, fraudulent, or false orders.
• You will provide complete, accurate, and updated contact information.
• Arbana may contact you through email, phone, SMS, or WhatsApp regarding your orders, account, or customer support.
• Failure to provide accurate information may result in cancellation of your order or suspension of your account.

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Collection of Personal Information

When you use Arbana, we may collect the following information:

• Full Name
• Mobile Number
• Email Address
• Delivery & Billing Address
• Payment Information
• Order History
• Device Information
• IP Address
• Browser Details
• Location Information (where permitted)
• Customer Support Communications

We collect only the information necessary to provide our services and improve your shopping experience

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How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Verify your identity
• Process secure payments
• Provide customer support
• Improve our Website and services
• Personalize your shopping experience
• Send transactional notifications
• Send promotional offers and updates (with your consent where required)
• Prevent fraud and unauthorized activities
• Comply with legal obligations

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Sharing of Information

Arbana values your privacy and does not sell or rent your personal information to third parties.

Your information may be shared only with:

• Delivery Partners
• Logistics Partners
• Payment Gateway Providers
• Technology Service Providers
• Customer Support Partners
• Government Authorities or Law Enforcement Agencies where required by applicable law

Your financial information is used solely for processing transactions through secure payment gateways and is never stored by Arbana.

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Data Security

Arbana employs reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to customer information is restricted only to authorized personnel who require such access for legitimate business purposes.

Although we take every reasonable measure to secure your information, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure.

Arbana will never ask you to disclose sensitive information such as:

• OTPs
• Debit/Credit Card PINs
• CVV Numbers
• Internet Banking Passwords
• UPI PINs

If you receive any such request claiming to be from Arbana, please report it immediately.

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Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences
• Keep you signed in
• Improve Website performance
• Analyze Website traffic
• Personalize your shopping experience

You may disable cookies through your browser settings. However, certain Website features may not function properly if cookies are disabled.

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Communication Preferences

By registering on Arbana, you consent to receive:

• Order confirmations
• Delivery updates
• Transactional emails
• SMS notifications
• WhatsApp messages
• Promotional offers (subject to applicable laws)

You may opt out of promotional communications at any time.

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Changes to this Privacy Policy

Arbana Private Limited reserves the right to modify, amend, or update this Privacy Policy at any time.

Any changes shall become effective immediately upon publication on www.arbana.co.in. Continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

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Acceptance of this Policy

By accessing or using the Arbana Website or Mobile Application, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue using our services immediately.

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Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us.

Grievance Officer
Arbana Private Limited
Unit No. 426, 4th Floor, Suncity Success Tower
Sector-65, Golf Course Extension Road
Gurugram, Haryana – 122005

Phone: +91 8595 121 109
Email: arbana.info@gmail.com
Website: www.arbana.co.in