Return & Refund Policy

Effective Date: July 23, 2026

At Arbana Private Limited, customer satisfaction is our priority. We strive to deliver fresh, quality products and provide a seamless shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

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Return Process

You may request a return or replacement within 24 hours of receiving your order.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.
• The product should be in its original packaging with all labels intact.
• The return request must be raised within the specified time period. To initiate a return, you may:
• Contact our Customer Support Team.
• Email us at arbana.info@gmail.com
• Call us at +91 8595 121 109

Our team will review your request and guide you through the return process.

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Damaged, Incorrect or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• An expired product
• A defective product
• An incorrect item
• Missing item(s)

Please contact us within 24 hours of delivery with your order details and supporting photographs (if applicable). Our team will investigate the issue and arrange a replacement or refund, wherever applicable.

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Non-Returnable Items

For hygiene, safety, and quality reasons, certain products cannot be returned once delivered, including but not limited to:

• Fresh Fruits & Vegetables
• Dairy Products
• Frozen Foods
• Bakery Items
• Opened Food Products
• Personal Care & Hygiene Products (once opened)
• Medicines and Healthcare Products (unless damaged or incorrectly delivered)
• Gift Cards
• Clearance or Promotional Sale Items

Returns for such products will only be accepted if the wrong, damaged, or expired product has been delivered.

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Exchange Policy

If you receive a damaged, defective, or incorrect product, Arbana may offer a replacement, subject to product availability.

If the requested replacement is unavailable, an appropriate refund will be processed.

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Refund Policy

Once your return request is verified and approved, the refund will be initiated to your original payment method.

• Online payment refunds are generally processed within 5–7 business days.
• Cash on Delivery (COD) orders, where applicable, will be refunded via bank transfer or any other approved refund method after verification.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

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Cancellation

Orders may be cancelled before they are dispatched for delivery.

Once an order has been packed or dispatched, cancellation requests may not be accepted.

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Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us.

Grievance Officer
Arbana Private Limited
Unit No. 426, 4th Floor, Suncity Success Tower
Sector-65, Golf Course Extension Road
Gurugram, Haryana – 122005

Phone: +91 8595 121 109
Email: arbana.info@gmail.com
Website: www.arbana.co.in